IP Unity Glenayre and Metaphor Solutions Partner on Speech-based IVR

New offering lets enterprise customers launch interactive voice response-based customer service functions in minutes – no tools, no incremental costs, no delay

Spring VON 2007, SAN JOSE, Calif — March 20, 2007— IP Unity Glenayre, Inc., a new leader in delivering carrier-grade messaging and multimedia solutions over IP, TDM and enterprise networks, and Metaphor Solutions, Inc. a leading provider of speech IVR on-demand, today announced a partnership and released the Plug & Play IVR (Integrated Voice Response) application suite for the IPUnity Glenayre Media Server, that lets customers quickly self-configure, deploy, manage and report on speech-based IVR customer service solutions.

Using the solution from IP Unity Glenayre and Metaphor Solutions, service providers will be able to offer highly valuable enterprise IVR and Call Center services that increase revenue and reduce customer churn. The new Speech IVR on-demand applications, allow end customers to choose from more than 50 pre-configured Speech IVR packages. Through an easy-to-use self-service interface, customers can customize their version of the application by modifying prompts and business variables; they can even connect the application to data at their site through a self-configuring web-services interface. The joint offering includes menus and options specifically designed for Financial Services, Retail, Healthcare, and Enterprise environments.

Examples of applications used in these vertical segments include Telephone Banking, Bill Collection, Insurance Claims Service, Appointment Scheduling, Prescription Refill, Location Finder, Inventory and Pricing Request, Order Status Checking, Customer Surveys, Password Reset, Trouble Ticket Management and Catalog Request.

“For carriers and their customers, these applications dramatically reduce the time, cost and complexity of implementing speech IVR applications,” stated Arun Sobti, Chairman and CEO of IP Unity Glenayre. “The incremental deployment cost—from solution configuration to final testing—is zero and the delivery time can be measured in minutes. Because the solution is network-based and has market-ready applications, customers tell us it’s a snap to implement them. Metaphor has been a great partner in helping us deliver these solutions to the managed services marketplace.”

About Movius
Movius Interactive Corporation gives people the power to enrich their lives through viable innovations that transform the way they interact with information, media and each other. Formerly under the name IP Unity Glenayre, Movius is a recognized leader in messaging, collaboration and mobile media solutions for service providers worldwide.

For more information, please visit www.moviuscorp.com.

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